Frequently Asked Questions
How long are the tickets I buy through SmartClub valid for?
The tickets vary from one week up to three years, depending on what you are purchasing. If you wish to be certain, contact the SmartClub member support team, details below.
Do I need to specify what movie I want to see or when I will go to the cinema?
Not at all! Just use your vouchers when you are ready to book your movie and session. E-vouchers will have a code or link to use when booking your session or simply take your physical vouchers with you when you visit the box office. Don't forget to check the Terms and Conditions on your vouchers.
Do I need to specify what date and time I want to go to Rottnest?
If you purchased your tickets through the SmartShop, you do not need to specify what day, date or time you will be going to Rottnest. When you purchase your ticket vouchers, you then need to use those vouchers to book your ferry ticket directly with the ferry provider. You can either call the ferry company and quote your voucher number or use the voucher number and book online.
For SeaLink tickets, the time and date will be selected at the time of booking, either through their website or over the phone.
Is there a minimum or maximum order amount for tickets?
No, as a SmartClub member you have the added benefit of purchasing as many discounted tickets as you like. If we do not have the required amount in stock the online system will let you know before you make your purchase. If you wish to place a larger order or tickets we recommend you contact the SmartClub office in advance so they can ensure they have the required amount in stock when you need them.
Can I use my cinema vouchers for IMAX or 3D movie screenings?
Unless otherwise specified, all discounted cinema vouchers are redeemable for any regular screenings and additional fees may apply for IMAX, 3D or Special Events. These additional charges vary at each cinema so please contact your chosen cinema directly for pricing.
How long will postage take?
Although most tickets are normally posted and received within 2-3 business working days, SmartClub cannot guarantee a time frame for normal postage (through Australia Post). We recommend placing your order at least 3 days before you wish to use your tickets to avoid disappointment. When ordering larger quantities of tickets we highly recommend selecting registered or express post so that your tickets can be tracked and signed for on delivery.
Payment Terms and Conditions
All ticket vouchers have a cash value. Full payment for your order amount must be processed prior to the gift vouchers being dispatched. Only organisations who have received prior approval from SmartClub for other payment terms will have items dispatched prior to payment. All sales are final: once you have purchased your tickets, no refunds, credits or exchanges shall be issued.
How can I reprint my e-tickets?
If your e-tickets failed to print or you did not receive them in your inbox please follow the below steps:
- Log into the members area using your email and password.
- Once you have logged in, go to the MY ACCOUNT button and select MY ORDERS from the drop down menu.
- In the MY ORDERS section you will see a list of your past ticket orders.
- Select the order you wish to re-print and select VIEW.
- When you have selected that order you can either - RESEND the email or DOWNLOAD PDF.
If you are still having trouble receiving or viewing your tickets please contact our member support team, details below.
My E-Tickets are blank?
See How can I reprint my e-tickets?
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Our member support team are happy to answer any other questions you have. Our offices are open Mon - Fri, 9am - 5pm
Call us on 08 9370 0741 or email us at firstname.lastname@example.org